FAQ

1. Online booking

For most bookings, the online booking page is the easiest way — you can see open dates and times in real time and choose what suits you.

You can reach the booking page through LINE, Instagram, Facebook, Google Maps or this website.

2. Booking by message

For anything out of the ordinary, just message us and we'll arrange it by hand. For example:

Two guests at the same time

A group of three or more

No suitable time slot online

A particular ear condition, service request, or anything you'd like to check first

Reach us on LINE, Instagram, Facebook, iMessage or email.

3. Booking or questions by phone

You're also welcome to call — Lowie answers and arranges bookings. The phone suits quick questions, same-day bookings, or anything that needs a fast answer.

We may not be able to pick up while with a guest, and we usually stop answering calls after 00:30. If we miss you, please message us on LINE or another channel and we'll reply as soon as we see it.

For a regular booking, the online booking page is always the fastest.

[Add us on LINE]: https://lin.ee/ZQIz4se

[Book online]: https://mimicear.simplybook.asia/v2/

[Booking calendar]

Slots are open for booking up to two months ahead from today.

Regular guests are not bound by this — just message us to book directly.

[Opening hours and bookable slots]

Hours: daily, 10:30 to 02:30 the next morning. By appointment only.

Earliest booking 10:30; latest booking accepted 01:00.

Mumu: accepts bookings up to 19:30 daily, regular guests excepted.

Lowie: available for late-night sessions, with English and 日本語 service.

When choosing a service, note its duration (from 30 minutes up to about 3 hours 20 minutes) — it affects which slots you can select.

PS: a booking counts as confirmed only after the practitioner has reviewed and accepted it.

We are appointment-only.

Message us on LINE before you come — walk-ins usually cannot be seated, and a quick check saves you a wasted trip.

Two guests can be served at the same time during these hours:

　Mon–Fri　10:30–16:30

　Sat　　　15:00–20:30

　Sun　　　10:30–20:30

These are the windows when two guests can be served at the same time; sessions must finish by the end of the window. Longer services therefore need an earlier start — the booking system only shows start times that fit.

Outside these hours, message us in advance and we'll confirm how we can arrange the day for you.

In brief:

1. Mumu

→ Founder / Chief Practitioner

→ Accepts bookings up to 19:30 daily (regulars excepted)

2. Lowie

→ Professional practitioner / metaphysics consultant / editor

→ Late-night sessions / English & 日本語 OK

See the Practitioners page for full introductions.

The system's duration includes cleaning, disinfection and room turnover before and after your session. In the spirit of hospitality and infection control, we keep generous buffers so guests rarely cross paths.

Actual service time follows the menu.

For two or more guests, some hours allow both of you to be served at the same time; for other hours, message us in advance and we'll arrange it. See "What's the difference between the practitioners?" for the hours.

Note: consecutive bookings for two or more take less total time than the system displays.

Your booking is held for 15 minutes.

If something comes up and you know you'll be late, please tell us early so we can rearrange.

No notice, no reply to messages and more than 15 minutes late counts as a cancellation.

Arriving early is fine — up to 30 minutes ahead is ideal. If the previous session is still running, relax in the lounge.

Note: after three consecutive no-shows or same-day cancellations, future bookings require full prepayment to hold the slot.

Cash, bank transfer, LINE Pay (including LINE Pay Money), JKOPay, PXPay Plus,

iPASS MONEY and Payuni (credit card, Apple Pay, Samsung Pay or Google Pay) are all accepted.

For international guests, PayPay (Japan) and NETS (Singapore) are also accepted via iPASS MONEY, JKOPay or PXPay Plus.

Yes. During some hours two guests can be served at the same time; for other hours, message us in advance and we'll arrange it (see "What's the difference between the practitioners?" for the hours).

You can share our account with your friend or partner so they book themselves,

or book multiple slots and services directly from your own account — we'll confirm once we receive the requests.

There's a lounge where the waiting guest can relax.

Note:

for two or more guests together, actual service runs a little faster than the system shows.

It means the day still has gaps, but none long enough for the service you chose,

or someone has booked the slot and the practitioner hasn't confirmed it yet.

What to try:

1. Pick another date.

2. Try a shorter service.

3. Message us (especially for two or more guests — we can adjust slots manually).

Rescheduling is always to a later date (regulars may move earlier).

Requests must be made no later than the day before your appointment; last-minute requests count as cancellation — please rebook.

How rescheduling works:

1. Moving to a not-yet-opened slot is preferred; otherwise, as below.

2. If your new date is fully booked, we'll ask a guest in that slot to swap.

3. We'll ask at most three guests; if none can swap, your booking is cancelled and moved to the waiting list, or you rebook.

Note: after three consecutive no-shows or same-day cancellations, future bookings require full prepayment to hold the slot.

Some carriers are known to delay SMS delivery (sometimes over 15 seconds).

1. If the code arrives after the 15-second resend window, don't tap resend — just enter the code when it arrives. There's no time limit for entering it.

2. If it never arrives, message us — we'll register you manually and arrange your booking, report the issue to the system vendor, and you can complete verification a few days later.

Yes, though they'll need to wait in the lounge.

The treatment room is small, and we want every guest to enjoy a fully immersive, undisturbed session — plus infection control matters. Companions may not enter the room during treatment unless the practitioner agrees. Thank you for understanding.

If you mean booking for two: during some hours two guests can be served at the same time; for other hours, message us in advance and we'll arrange it. See "What's the difference between the practitioners?" for details.

When two guests are served at the same time, each usually has their own room. If you'd prefer to share a room, just let us know in advance so we can prepare.

Here are two interview videos you can watch first:

【至福の体験】初心者でも安心！オススメの耳かきマッサージ店 | 台湾yon チャンネル (in Japanese, with Chinese and English subtitles)

https://youtu.be/40OO5UveGP0

深夜まで営業の耳かき屋に行ったら極上すぎてとろけちゃった♡ | サンエン台湾 Sanyuan_TAIWAN

https://youtu.be/D5AW_0AHjMM